Customer Service Representative
SkyWater recently partnered with an emerging medical technology company that brings a patient-centric approach to everything they do. Based on their continued growth, their team is looking to add a Customer Service Representative to assist with new and existing customer needs.
As their Customer Service Representative, you will be on the front-line of interactions between both customers and the internal sales team. Responsibilities would include setting up new customer accounts, answering/responding to inbound inquiries, fulfilling orders, invoicing, and more. All while being an advocate for the customer and prioritizing their needs.
If you’re looking for a fast-paced, customer facing role with an incredibly innovative medical company that’s truly making a difference in helping people, we encourage you to apply!
Responsibilities
- Develop strong relationships with both customers and the internal sales team
- Accurately create and update customer and pricing records
- Assist with customer set up, pricing, orders, returns, invoicing, inventory, samples and demos
- Manage multiple calls and emails while prioritizing customer needs and sales rep needs
- Respond to all needs in a timely fashion with a positive and friendly attitude
- Provide ongoing feedback to improve policies and processes within the company
Desired Skills and Experience
- 5+ years of Customer Service experience with direct customer interactions on a regular basis
- Experience working with clinicians, purchasing departments, and supporting a sales team
- Strong history of working directly with sales, operations, invoicing and finance departments
- Previous experience in the medical device experience is required
- Netsuite CRM experience is required
- Bachelor's degree preferred
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ABOUT SKYWATER SEARCH
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Led by a group of seasoned search industry professionals, SkyWater Search Partners brings new focus to a novel concept, “Short List Search.” Our purpose is to leave a lasting impression on the clients we serve by providing individuals who will make a measurable difference in their business. We strive to consistently deliver great results to our clients in a very timely manner.
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Founded on long-standing relationships and hundreds of successful placements throughout the Twin Cities business community, SkyWater Search Partners is a proven resource for clients and candidates looking to quickly and confidently explore their “short list” of best choices. Count on us to find the best people – and the best fit.
