Process Optimization Lead – OTC
We are looking for a Process Excellence Lead with a focus on the Order to Cash (O2C) process to join our team. In this role, you will drive the continuous improvement of end-to-end O2C processes, ensuring that we optimize customer experience, reduce operational costs, and improve cash flow.
Position Overview: The Process Excellence Lead – Order to Cash (O2C) will be responsible for managing, enhancing, and transforming the end-to-end O2C process within our organization. This role requires a strategic thinker with expertise in process design, improvement, and performance metrics. You will work closely with cross-functional teams such as Sales, Finance, IT, and Supply Chain to drive efficiency, eliminate bottlenecks, and align the O2C process with overall business objectives.
Responsibilities
- Process Improvement & Optimization: o Lead initiatives to streamline and enhance the O2C process from order creation to cash receipt, ensuring accuracy, timeliness, and efficiency. o Identify pain points and root causes of inefficiencies within the O2C process and implement sustainable process improvements. o Apply Lean, Six Sigma, and other continuous improvement methodologies to enhance process efficiency and effectiveness.
- Collaboration & Cross-Functional Alignment: o Partner with internal stakeholders including Sales, Finance, IT, Customer Service, and Supply Chain to align O2C processes with business needs and customer expectations. o Support and influence decision-making on process changes, system improvements, and technology integration that impact the O2C cycle.
- Data-Driven Decision Making: o Analyze O2C performance data and key metrics to identify areas for improvement. o Develop and maintain O2C dashboards and reports to track performance and highlight areas for continuous improvement. o Use data insights to make recommendations for system and process changes, aiming to optimize cash flow and reduce operational risk.
- Change Management & Training: o Lead change management efforts for O2C process redesigns, ensuring smooth transitions and stakeholder buy-in. o Foster a culture of continuous improvement by encouraging staff to contribute ideas for process enhancements.
- Compliance & Risk Management: o Ensure adherence to internal controls, financial policies, and regulatory requirements related to the O2C process. o Identify and mitigate operational risks within the O2C cycle, including credit management, billing, collections, and cash application.
- Technology & Systems Enhancement: o Collaborate with IT and relevant teams to improve or implement systems and technologies (e.g., ERP systems, automation tools) that support O2C processes. o Champion the use of digital tools and solutions to enhance the O2C process, such as automated invoicing, payment processing, and customer communication.
Desired Skills and Experience
- Education: Bachelor’s degree in Business Administration, Supply Chain Management, Finance, or related field. A Master’s degree or relevant certifications (e.g., Six Sigma, Lean) is a plus.
- Experience: o Minimum of 5-7 years of experience in process improvement, preferably in Order to Cash (O2C) processes within a consumer goods or manufacturing environment. o Demonstrated expertise in leading cross-functional projects and driving process optimization initiatives. o Experience with ERP systems (e.g., SAP, Oracle) and business intelligence tools (e.g., Power BI, Tableau).
- Skills: o Strong analytical, problem-solving, and decision-making skills. o Expertise in Lean, Six Sigma, or other continuous improvement methodologies. o Proven ability to lead process redesign efforts and implement solutions effectively. o Exceptional communication and stakeholder management skills. o Ability to manage change effectively and foster a continuous improvement mindset across teams. o A solid understanding of the financial and operational aspects of the O2C cycle, including billing, collections, and cash management.
Submit Your Resume
ABOUT SKYWATER SEARCH
Start with your Short List
Led by a group of seasoned search industry professionals, SkyWater Search Partners brings new focus to a novel concept, “Short List Search.” Our purpose is to leave a lasting impression on the clients we serve by providing individuals who will make a measurable difference in their business. We strive to consistently deliver great results to our clients in a very timely manner.
Practice Areas
Our practice areas are led by highly experienced executive recruiters who take great care in fully understanding client requirements and candidate qualifications.
• Accounting and Finance
• Information Technology
• Operations
• Engineering
• Sales
• Marketing
• Human Resources
• Legal
• Construction
• Supply Chain
• Consumer Package Goods (CPG)
Founded on long-standing relationships and hundreds of successful placements throughout the Twin Cities business community, SkyWater Search Partners is a proven resource for clients and candidates looking to quickly and confidently explore their “short list” of best choices. Count on us to find the best people – and the best fit.
