• Job Tag: #LI-CT1
• Posted: July 22,2024

Sales Engineer

Company Overview We engineer modular loading docks and ramps, dock safety products, and building structures that deliver a loading and logistics advantage. As conventional material handling methods continue to fall short, we help top companies navigate challenging first-, middle-, and last-mile distribution projects that raise the bar in this rapidly evolving industry.

Customers that contact our sales team of architectural, mechanical, and industrial engineers get answers, ingenuity, and support. These engineers leverage real-world experience with loading operations to assess customer needs, direct site surveys, and do the math to deliver the optimal solutions. We approach every opportunity with a “time is of the essence” customer-first priority from the first call through the entire sales process and beyond.

Position Summary Working in a team environment, the Sales Engineer will be responsible for executing technical details that support our sales process, including detailed discussions with customers, cost estimates, sales drawings, and travel for dock surveys as well as in-person meetings. This candidate must be organized and detail-oriented to interface directly with existing and potential customers, as well as all internal applications, manufacturing, engineering, and service teams. The goal is to ensure that critical information is translated through our order lifecycle to meet company expectations for product delivery, including quality standards, design safety specs, installation success, and profitability.

Key Accountabilities

• Apply product application and integration expertise across a vast number of new and existing customers.

  • High aptitude and linguistic skills to have technical conversations about implementing solutions to solve problems and drive the correct results.
  • Understanding of technical writing skills to convey technical messages concisely and comprehensively.

• Collaborate with external and multiple internal teams to understand customer requirements and specifications for product design.

  • Use Pipedrive CRM to manage deals, follow-up activities, and document critical information needed to provide customers with a superior, long-term investment.
  • Utilize Microsoft Business Central ERP to develop, create, and configure sales quotes and orders to facilitate proper order execution.
  • Use Microsoft Suite of products including Word and Excel for quoting and managing a vast number of projects.
  • Use Computer-Aided Design/Drafting (CAD) software (AutoCAD and SolidWorks) to convey concepts and specific dimensions to customers and applications teams.

• Travel to meet with customers and/or measure and survey sites for successful product integration.

  • Onsite: Visit customers at their locations to develop relationships, discuss product solutions in depth, and measure loading docks to create accurate field dimension drawings.
  • Virtual: Review Google Earth images and/or building layouts to understand and conceptualize integration logistics which may include trailer turning radius, parking, building layouts, and building integration details.

• Provide detailed communication to external and internal partners to ensure product details are communicated throughout the lifespan of the project.

  • This includes from the initial call to quoting, order creation, manufacturing, finance, shipping, and aftermarket support as needed.

Education, Experience, and Skills

• Bachelor’s degree in mechanical engineering or a related field.
• 2-5 years’ experience in design or engineering.
• Strong verbal, written, and interpersonal skills to develop and maintain professional working relationships with customers and co-workers.
• Ability to multi-task and change thought direction processes at a moment’s notice based on a high level of project count.
• Ability to identify and engage subject matter experts to work through new challenges.
• Experience in Computer-Aided Design/Drafting (CAD).
• Use of Microsoft Dynamics Business Central ERP and Excel preferred.
• Extreme attention to detail and organizational skills to ensure project success and that tracking systems are utilized.
• Ability to proactively identify, analyze, address, and resolve problem areas, conflicts, and issues.
• Open-mindedness to seek understanding of technical problems and share knowledge with other team members.
• Proficiency in creating and modifying spreadsheets and word processing software.
• Ability to work flexible hours as needed to meet project timeline needs and troubleshoot job issues.

Workplace Location and Travel Requirements

• Full-time salaried position, with the ability to earn a quarterly bonus based on business and sales team performance.
• In-person role working at our corporate headquarters in Minnetonka, MN. Remote workplace is not an option; however, some work-from-home flexibility based on performance is available.
• Some travel (10-25%) is required based on project needs.